Help Desk

If you are experiencing connection issues. Please run a trace route which will log the path between your ISP (Internet Service Provider) and our network. Below is an example of how a trace route will look.

To run a trace route please follow these steps:

1. Click on Start button and choose Run.
2. When the run window appears type cmd and choose ok.
3. When the command prompt appear type: tracert news.fastusenet.org then hit enter.
4. Please follow the steps below to paste the trace route into a support ticket.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Tracing route to news.fastusenet.org [Your IP Addreee]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms network-name 1
2 30 ms 18 ms 19 ms network-name 2
3 13 ms 10 ms 13 ms network-name 3
4 10 ms 11 ms 10 ms network-name 4
5 49 ms 15 ms 11 ms network-name 5
6 15 ms 18 ms 16 ms network-name 6
7 34 ms 32 ms 33 ms network-name 7
8 39 ms 32 ms 28 ms network-name 8
9 41 ms 37 ms 28 ms network-name 9
10 48 ms 47 ms 49 ms network-name 10
11 97 ms 61 ms 67 ms network-name 11
12 62 ms 64 ms 63 ms network-name 12
13 61 ms 61 ms 61 ms network-name 13

Trace complete.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

After the trace route has completed in Windows right click and choose "Select All". After everything is selected right click again to copy. Now open a support ticket and paste the stats.